Frequently Asked Questions

About the Candles

  • Every candle is handcrafted with premium Coconut Apricot Crème wax, crackling wooden wicks, eco-friendly mica shimmer, and curated natural fragrances. They’re designed to be multi-sensory and to transform everyday moments into self-care rituals.

  • I use Coconut Apricot Crème wax because it burns cleaner, lasts longer, and throws fragrance better than soy, resulting in rich, room-filling scent and a luxurious finish.Description text goes here

  • The coconut wax I use, as well as the vast majority of candle waxes, will contain a negligible amount of paraffin to assist with stability. Coconut wax is naturally very soft, so a small supportive amount is added to help hold its shape. Aside from that tiny addition, it’s still made with pure coconut wax and is completely safe to burn and enjoy.Description text goes here

  • Wooden wicks offer a soft crackling sound like a tiny fireplace, and create a calm, cozy burn. They also provide a beautiful flame and even melt pool when properly trimmed.Item description

Burning & Care

  • On the first burn, let the wax melt to the edges (about 2-3 hours). Always trim the wick to ¼” before lighting, and burn in 2 - 4 hour sessions for an even, long-lasting burn.

  • Simply trim the wick, remove any excess char, and relight. Wooden wicks sometimes need a little extra trimming to catch properly. If it continues to go out, contact Ritual Candle Co. on the “Contact Us” page.

  • It depends on their size and how often or long they’re burned.

    • Samples: 8 - 12 hrs

    • Small: 18 - 26 hrs

    • Medium: 24 - 36 hrs

    • Large: 34 - 46 hrs

    • X-Large: 44 - 60 hrs

  • Yes! Once your candle reaches the end of its life, follow these steps for the best result:

    1. Remove labels

    2. Place in the oven on the lowest setting until the last bit of wax is melted

    3. Carefully remove the glass and discard the melted wax into a paper plate or container lined with tin foil

    4. Once it’s cooled down, wipe down the inside of the vessel with a paper towel until the remaining wax is removed

    5. Wash with warm water and soap.

    6. Enjoy!

Ingredients & Safety

  • Yes! No animal testing and no animal-derived ingredients.

  • Always burn with supervision and keep candles out of reach. While ingredients are clean, open flames should be handled safely.

  • Ritual fragrances are phthalate-free and meet safety standards for candle use. Ritual prioritizes clean, high-quality materials so you can burn confidently.

Orders, Shipping & Returns

  • At this time, we ship directly from Georgetown, TX to your doorstep.

  • Yes! Orders over $75 ship free within the US.

  • Orders typically ship within 3 - 5 business days.

  • Yes! If something arrives damaged or defective, please contact us within 7 days and we’ll make it right. For unique situations, Ritual may offer to cover shipping to send the product(s) back for further investigation if there’s a significant issue.

Gifting & Custom Orders

  • Yes! Ritual offers a small variety of curated gift packages/boxes such as the Signature Collection Sampler Box or bundles.

  • Not at this time, but is something we’ll offer in the future!

  • Absolutely! Just add it at checkout and we’ll print it on a Ritual card included in the package.

Wholesale

  • I offer wholesale pricing for boutiques, salons, studios, gift shops, and curated retailers interested in carrying Ritual Candle Co. products. You can find Ritual wholesale options at Faire.com or contact erin.larson@ritualcandlecompanytx.com for more information.

  • Online wholesale orders start at $150 for your first order and $350 for orders afterwards. You can also purchase wholesale orders on Faire.com and receive other promotions and perks!

  • Tester sprays and candles are included in each wholesale order for $3.50.

  • Yes! The Signature Collection Sampler Box includes all 12 fragrances from the collection to try out, and seasonal fragrances can be offered upon request at this time. More sampler packs are currently being developed and will be offered in the future!

  • Everything! Seasonal products will only be available during their respective seasons.

  • At this time, we offer Ritual-branded products only. Custom options may be considered for large-volume orders. Contact us for details.

  • Most orders are 7 - 14 days.

Contact & Support

  • Email me anytime at erin.larson@ritualcandlecompanytx.com or use the contact form on the website. I am dedicated and passionate in helping you find the perfect ritual!